Migrants from Russian speaking countries (MRS) are one of the biggest groups of migrants in Germany. As a target group they remain under- or unserved in particular in palliative health care. Besides language, other barriers have to be identified preventing this group from using palliative (home) care services and hospices, as utilization of these services may contribute to raising the MRS’ quality of life at the end of life. For health services research, MRS are a hard-to reach population. Research questions of this qualitative study focus on the needs, requirements and experiences of MRS in palliative care in three age groups (young, middle aged and old patients) with an orientation on a culturally sensitive quality of life in the view of MRS and of service providers. Users’ and providers’ perspectives will be compared. About 30 cases of MRS (relatives and/or patients) in a current or recent palliative situation (patients of under 20, 20-65 or over 65 years) varying in gender are interviewed in semi-structured (episodic) interviews. Of particular interest are the conditions of their utilization of palliative services and why they may refrain from utilization. In addition around 30 service providers in the health and palliative care system are interviewed in expert interviews. Data analysis focuses on determinants of utilization behaviours with development of group specific typologies as generalized outcome. The results of this study will be transferred into recommendations and a manual for improving target group specific palliative homecare and hospice services MRS.